experiences and competencies

We can currently look back on around 23 years of experience in all areas of human resources



Thereof 23 years in the temporary worker segment (self-employed as well as accompanying)

Commercial-technical skilled workers (from 1997 to 2006)

Commercial assistants (from 1997 to 2019)

Specialization segment CCA (since 2002)



Thereof 18 years in the private job placement segment and certification according to AZAV

(since 2002, introduction of the so-called mediation voucher)



Among other things, experience is available in the following areas:

• Accompanying as well as entrepreneurial development of 3 regionally positioned personnel service companies with a focus on VGS and ancillary areas in special segments of the AÜG (specialization on projects such as Amazon and the entire call center area)
• Network and cooperation development (with various actors such as job centers, various PAV's and image sponsors)
• Planning and implementation of various projects in the segment of employee leasing and private job and personnel placement (combination as leading project planner with 3 different employee leasing companies and various placement service providers in cooperation)
• Project-accompanying development in the procurement of applicants for educational institutions (on an educational voucher basis)
• Accompanying development of the start-up of several private employment agencies
• Advice and active support in the creation of documents, QM management systems,
• Accompanying advice on setting up and advising on the further development of applicant software for PAVs for working in the network/cooperation
• Subsidy application (EGZ, §16i, §16e, special projects) and their implementation as AÜG and accompanying in the VGS/PV area
• Accompanying co-establishment of a VGS with a total of 5 branches (2005-2006)
• Establishment of a recruitment agency with parallel temporary staffing with up to 17 internal and 145 external employees. MA'ern (2009-2019)
• 18 years of experience in the training of personnel services clerks
• Part-time training of recruiters and back office staff in the field of private employment agencies (including the creation of training guidelines)



Company structure, accompanying and leading:

• AZAV structure (QM, documents, structures, etc.)
• Company size up to 18 internal employees (of which up to 15 recruiters)
• Creation of the QM manual
• Creation of documents, checklists and plans for day-to-day business
• Accompaniment through audit appointments
• Preparation for audit appointments
• Experience of in-house training in the field of VGS:
• Sales and acquisition training
• applicant
• Career changer (CCA)
• Back office
• Document Management
• Application and implementation AZAV
• Application and implementation of business instructions in day-to-day business
• Development of cooperation networks (coordination and development in day-to-day business)

Design and structure of “complaint management systems”:

• Customer complaints (handling and processing)
• Applicant complaints (handling and processing)
• Complaints from other actors (job centers, employment agencies, educational institutions)
• Internal complaint management (small to medium-sized companies)
• complaint documentation
• File revision AÜG (file review, before reviewing the regional directorate)
• File revision VGS (file review in preparation for audit and follow-up audit appointments
• Price negotiations PV (especially in the CCA segment)
• QM consulting and preparation for certifications (AZAV)
• Professional development of internal employees with the involvement of various funding projects (including EGZ, LKB, EBO, ABC)

to optimize employee costs and the resulting optimized recruitment structures